Homeowners Urged to Avoid These 3 Solar Companies Amid Complaints

Installing solar panels is a significant investment for homeowners, often requiring years to break even. As solar energy continues to gain traction, particularly in states like California and with expansive projects such as the massive solar farm in Arizona, potential buyers should be aware of which companies may present challenges. Consumer complaints have highlighted specific companies that may be best avoided.

Sunrun: A Mixed Reputation

Sunrun, despite its widespread presence and an A+ rating from the Better Business Bureau (BBB), has accumulated over 1,000 consumer complaints, leading to an average rating of less than three stars out of five. Many customers have reported dissatisfaction with the company’s service after installation. Common grievances include issues related to billing and communication, as noted in reviews on TrustPilot, where one-star ratings dominate the feedback.

Furthermore, Sunrun, along with its subsidiary Vivint, faces multiple lawsuits, including cases initiated by customers who opted to withdraw from their contracts. With such a concerning track record, homeowners considering solar energy may want to think twice before signing with Sunrun.

SunPower: Struggling with Consumer Trust

SunPower has also faced criticism, particularly as it recently lost its BBB accreditation. The company currently holds a D+ rating due to its failure to address over 140 consumer complaints. According to BBB guidelines, companies must demonstrate a commitment to resolving customer issues and meet specific accreditation criteria, which SunPower has evidently struggled to fulfill.

With over 1,200 complaints logged in three years, consumer sentiment on TrustPilot is equally disappointing. One-star reviews significantly outnumber those with higher ratings, with many customers highlighting inadequate service post-installation. Additionally, SunPower is involved in various lawsuits, including disputes related to contractual terms, leading some consumers to feel misled during the sales process.

Semper Solaris: Legal Challenges and Poor Reviews

Another company on the list is Semper Solaris, which, despite holding an A+ BBB rating and accreditation, has received a number of negative reviews. With several hundred complaints registered, consumers have reported difficulties obtaining service after installation, along with claims of unresolved issues such as roof leaks.

While Semper Solaris may not be embroiled in as many lawsuits as its competitors, one notable case involved a class-action lawsuit filed by consumers alleging that the company recorded phone calls without consent. This legal challenge, alongside the numerous consumer complaints, suggests that potential customers should exercise caution when considering Semper Solaris for their solar panel installation.

With a multitude of solar companies available, it is essential for homeowners to conduct thorough research before making a decision. This includes reviewing BBB ratings, trustworthiness based on consumer feedback, and any ongoing legal issues. Companies like Sunrun, SunPower, and Semper Solaris have raised significant red flags, highlighting the importance of choosing a reliable partner for solar energy projects.

Consumers are encouraged to prioritize transparency and accountability when selecting a solar provider. By understanding the potential pitfalls associated with these companies, homeowners can better navigate the complexities of solar panel installation and ensure a positive experience.