Scotland’s Trading Standards Workforce Hits Historic Low, Raising Safety Concerns

The workforce overseeing trading standards in Scotland has reached a historic low, sparking serious concerns regarding consumer safety. According to the latest biennial workforce survey conducted by the Society of Chief Officers of Trading Standards Scotland (SCOTSS), the number of staff employed across local authorities has fallen below 250 for the first time, a significant decline from 512 trading standards officers (TSOs) in 2002.

This alarming trend raises questions about the ability of trading standards officers to effectively enforce consumer protection laws. These officers are responsible for investigating complaints related to illegal or unfair trading practices, and they possess the authority to seize goods, conduct inspections, and refer serious cases to the Procurator Fiscal. Despite being employed by local authorities, their operations are coordinated by SCOTSS, which plays a crucial role in national consumer protection efforts.

As the workforce diminishes, SCOTSS has expressed concern that the ability to combat illegal practices may be compromised. Notably, the survey revealed that approximately 60% of current staff are over the age of 50, highlighting an impending challenge as many officers approach retirement. Alarmingly, there are no qualified TSOs in Scotland under the age of 25, further amplifying fears about the future of the workforce.

SCOTSS attributes this decline to a lack of governmental support for modern apprenticeships, training, and professional development. The organization warns that without immediate intervention, there is a “clear risk” that essential services will falter, leaving millions of consumers vulnerable to crime, counterfeit products, and scams.

In a statement, Alexandra Connell, chair of SCOTSS, emphasized the gravity of the situation: “This survey confirms what every SCOTSS member knows, that trading standards services in Scotland are at their lowest ebb and our ability to do our job is significantly hampered by a lack of human resource.” She further stressed the need for a serious evaluation of operational strategies and funding to ensure continued protection for consumers.

The implications of this workforce decline extend beyond Scotland. John Herriman, CEO of the Chartered Trading Standards Institute (CTSI), highlighted the national significance of the survey findings: “The current position is simply not sustainable for the future—consumers risk being left exposed to unsafe products, scams, and illegal sales.” He called for both the UK and Scottish governments to invest in trading standards to enhance consumer protection and support businesses navigating complex regulations.

The City of Edinburgh Council, which is responsible for employing the trading standards officers in the city, has been contacted for comment regarding these developments.

As the situation unfolds, the future of consumer protection in Scotland hangs in the balance, with urgent calls for action from industry leaders and organizations dedicated to safeguarding public interests.