Glasgow City Council Phone System Failure Affects Community Alarms

Glasgow City Council has confirmed that its telephone systems are currently down, impacting all incoming calls to council services. This disruption particularly affects the community alarm system, leaving the alarm receiving centre unable to respond to calls from service users.

The council has indicated that while calls are being received, staff cannot answer them, creating a critical communication gap. In response, Glasgow City Council is taking measures to ensure the safety of those affected. Family members of service users relying on community alarms will be contacted directly, and emergency responders will be dispatched to check on their well-being.

Alternative Support Measures Implemented

To address immediate concerns, the Glasgow and Partners Emergency Social Work Services are reaching out to relevant partners. They aim to provide alternative contact details for anyone experiencing urgent social work needs during this outage. The council has emphasized its commitment to safeguarding community members and ensuring that essential services remain accessible.

As of now, there is no confirmed timeline for when the telephone system will be restored. The council is working diligently to resolve the issue as quickly as possible. Residents are encouraged to stay informed through official channels for updates on the situation.

This incident highlights the importance of robust communication systems in public services. The council’s prompt actions to reach out to families and coordinate with emergency services demonstrate a proactive approach to crisis management.

Further updates will be provided as the situation develops, ensuring that all stakeholders, including service users and their families, remain informed and supported during this period.